Customer Service

Email fill in: contact email. We reply within fill in: reply time.

You can also message @bonezeye on Instagram, though email is faster for anything about an order.

Your order number if you have one, and a photo if something arrived wrong or damaged. It saves a round trip and gets you an answer in one reply instead of three.

Orders leave within fill in: processing time and then take about fill in: delivery time to arrive. You get a tracking link by email as soon as it ships, so check there first, including your spam folder.

If you have an account you can see every order under your orders.

Write to us straight away. If it has not been packed we can usually change the address, swap a size or cancel it outright. Once it is with the carrier it has to run its course and become a return.

Check spam first. If it is genuinely missing, the address may have a typo in it. Send us the name and rough time of the order and we will find it.

We ship to fill in: shipping regions. Shipping is fill in: shipping cost, and the exact amount is shown at checkout before you pay.

On orders leaving the country, possibly. Those charges are set by the destination country, are collected by the carrier, and are not something we can pay on your behalf or predict. Refusing a parcel to avoid them does not refund the shipping.

Tracking often sits still for a day or two after collection, and longer over a weekend. If nothing has changed after a week, tell us and we will chase the carrier.

fill in: return window in days days from the day it arrives. Email fill in: contact email before sending anything back so we know it is coming.

• Unworn and unused, with any tags still on it.
• Return shipping is yours unless the item arrived faulty or was not what you ordered.
• Made to order and personalised pieces cannot be returned unless faulty.

Once the item is back with us and checked, the refund goes to the card you paid with. Banks then take their own few days to show it.

Yes. Tell us the size you want when you write in. If it is in stock we will hold it for you while the first one travels back.

Everything is made by hand, so grain, colour, finish and small marks vary between pieces. That variation is the point, not a flaw. Your screen also is not a colour proof, so expect a little drift from the photographs.

Keep leather dry and away from direct heat, and let it dry slowly and naturally if it does get wet. Metal will patina with wear; a dry cloth brings it back if you would rather it did not.